Plain-English answers to the questions Australian business owners ask most often about managed cloud hosting, custom application migration, data backup, pricing and technical support. No jargon. If your question is not covered here, call us on 1800 888 365 or send a message — we are happy to explain anything before you commit to anything.
With standard hosting, you get a server and you're responsible for everything that happens on it — backups, monitoring, security, updates. When something breaks, you call us and we investigate.
With managed hosting, we handle all of that for you. We set up the environment, configure your backups and monitoring, manage your security, and actively administer your application infrastructure. You just use your software — we take care of everything underneath it.
It's the difference between owning a car (and doing your own maintenance) versus a driver who handles everything including servicing, insurance and fuel.
Learn about our managed hosting →We specialise in custom and non-standard business software — the kind that doesn't fit into generic shared hosting. This includes:
If your application runs on a server, we can almost certainly host and manage it. If you're not sure, just ask us — we'll tell you honestly whether it's something we can handle.
Ask if we can host your application →Not at all. The majority of our customers are business owners, not IT professionals. You don't need to understand servers, databases or networking to work with us.
What we need from you is simple: tell us what your software does, where it currently runs, and what you want to achieve. We ask the technical questions. We explain everything in plain English. We handle everything technical from assessment through to ongoing management.
If you have an IT person or a software developer involved, we're happy to work with them too — but it's not a requirement.
The first step is simply telling us about your situation. Fill in our short quote request form or call us on 1800 888 365. Describe your application in plain English — what it does, where it runs now, and what's worrying you about the current arrangement.
From there, our team will review your situation and come back to you within one business day with honest feedback and a clear next step. There's no obligation and no pressure at this stage — it's just a conversation.
Get a quote →We've hosted applications for businesses across virtually every major Australian industry, including financial planning, legal, government, mining and resources, manufacturing, insurance, broadcast, distribution and logistics, retail, food and beverage, marketing, telecommunications and real estate.
All our customers are registered Australian businesses. We don't host consumer accounts or operate shared hosting environments. Our focus is businesses with real operational software that needs professional management.
Most migrations are completed within 7–14 business days from assessment to go-live. Simpler applications can be done in 3–5 days. Complex migrations with multiple components or third-party integrations may take longer.
We give you a realistic timeline after our initial assessment — we don't make up optimistic timelines to win your business and then disappoint you. We'd rather set accurate expectations upfront.
See our full migration process →No — your existing system stays live and accessible throughout the entire migration. We build and test the new environment in parallel before anything changes for your team.
The actual cutover — when your staff switch to the new environment — is a window of roughly 2–4 hours, and we schedule it at the lowest-impact time for your business. This is typically a Friday evening or Saturday morning. Your team comes in Monday and the software works, usually without noticing any difference.
Yes, this is very common. We regularly migrate applications built by third-party developers or in-house teams. We focus on the infrastructure — the hosting, backups, monitoring and security. You don't need to change your software to move to Cloud365.
If we need to liaise with your developer about application-specific configuration, we do that directly and professionally. Most developers find working with us straightforward. You don't need to be the go-between.
Data loss during migration almost always happens due to two causes: no tested backup to start from, and no parallel testing before cutover. Our process eliminates both.
Nothing goes live until we're confident — and until you are too.
The risk of a planned migration is real but manageable — which is exactly what our process provides. The risk of staying on aging infrastructure is less visible but often greater.
Hardware that's 10 years old is statistically much more likely to fail unexpectedly. When that happens, the migration has to occur under pressure, in crisis, with no time to plan or test properly. A planned migration is always safer than an emergency one.
We've handled both — the calm planned migrations and the emergency recoveries. The outcomes from planned ones are consistently better. That's why we encourage businesses to act before something breaks, not after.
Yes. We regularly take on customers who moved to a major cloud platform, found the complexity or costs unmanageable, and want a simpler, fully managed alternative with a fixed monthly price in AUD.
If you're currently self-managing on AWS, Azure or GCP and spending significant time or money on it, we'd encourage you to get a quote. The comparison is often compelling — not just on cost, but on the ongoing time and headache it removes.
Get a comparison quote →We don't publish standard pricing because every application has different requirements — the right server size, storage, database configuration and support level varies significantly from one customer to the next.
What we can tell you: our customers consistently save more than 50% compared to their previous arrangement — including those coming from overseas providers, self-managed cloud platforms and on-premises hardware when total cost of ownership is factored in.
The best thing to do is get a quote. We'll assess your application and come back with a specific, fixed monthly fee in Australian dollars. No obligation.
Get a fixed-price quote →Your fixed monthly fee covers everything needed to host and manage your application properly:
There are no add-ons. Unlike most providers who sell backups, monitoring and security as extras, we consider them essential and include them as standard. Your invoice is one number every month.
Your monthly fee is fixed at the quoted amount. It doesn't change based on usage, traffic spikes, currency movements or additional activity. We don't do pay-by-the-hour billing or variable pricing.
Pricing may be reviewed if your application's requirements change substantially — for example, if you scale significantly and genuinely need more resources. That's always a conversation we have with you in advance, not a surprise on your invoice.
Everything is billed in Australian dollars, so there's no currency risk regardless of what the US dollar does.
We don't create artificial lock-ins or charge fees to leave. All infrastructure documentation is provided to you as part of your service, and we don't build dependencies designed to make migration out expensive or difficult.
Service terms are outlined in our Terms of Service, which we encourage you to read before signing up. We earn your business through the quality of our service, not through contractual traps.
That said — our customers rarely leave. We'd rather be the kind of provider you stay with because you want to, not because you're stuck.
We accept Visa, Mastercard and PayPal. Invoices are issued monthly in Australian dollars. For larger accounts, direct debit arrangements can also be discussed.
Our monitoring systems run 24/7 and alert our team when something requires attention — often before you even notice a problem. For critical issues that need immediate intervention, our team responds around the clock.
We don't close tickets and go home. If a critical issue is unresolved, we stay engaged until it's fixed — regardless of the time. That's the commitment we make when we take on your managed service.
For non-critical issues raised outside business hours, we acknowledge and prioritise for first thing next morning.
You can reach our team by phone on 1800 888 365, by email, or via the client portal at portal.cloud365.com.au. All of these routes reach our Australian-based technical team in Melbourne.
We don't route support calls to overseas call centres. We don't have a first-line triage team who reads from scripts before escalating. You deal with technical people who know your environment.
Our monitoring systems watch your application environment continuously — server health, application process status, disk usage, memory, network connectivity, backup job completion, and security events.
When a threshold is breached or an anomaly is detected, an alert is raised to our team automatically. We investigate and act — often resolving issues before they escalate into a user-facing problem.
Examples of what monitoring catches: a backup job that failed silently, a disk filling up before it causes an outage, an unusual login attempt, or a service that stopped responding. These are the things that cause crises when nobody is watching.
We perform maintenance when required, but we never schedule disruptive maintenance during Australian business hours. Any maintenance requiring downtime is scheduled outside business hours and communicated to you in advance.
Much of the ongoing maintenance we perform — security patches, configuration updates, monitoring adjustments — is done without any impact to your service at all.
We can accommodate whatever arrangement works best for your business. Most customers set up nominated contacts who can raise support requests directly — typically the business owner, an office manager, or a designated IT contact.
We discuss access and contact arrangements as part of the onboarding process so there's no confusion about who can request what.
Yes. By default, all customer data is hosted in our Australian data centres — Sydney (DC3, Alexandria), Melbourne (DC6, Port Melbourne) or Darwin (DC1). You can specify your preferred location.
For businesses with data sovereignty requirements — particularly in legal, government, financial services and healthcare — Australian data residency is a standard part of our service, not an optional extra.
We own all our data centre infrastructure outright. There is no third-party provider between you and the physical servers holding your data.
We run automated backups on two schedules: hourly and daily. These are written to both local (same facility) and remote (offsite) destinations, so a single facility issue can't destroy your backups along with your live data.
Critically, we test restores regularly — not just run backups and hope for the best. A backup that has never been tested is not a backup; it's a hope. We validate that our recovery process actually works on your data.
If you need a restore — whether due to accidental deletion, corruption, or a hardware failure — you contact us and we handle the recovery. You don't need to know how to restore a database; that's our job.
Only Cloud365's Australian technical staff who are directly responsible for managing your environment. All technical staff are:
We never share client data or configurations with third parties. We never scan your data for commercial purposes. Our Customer Data Policy outlines exactly how we handle your information.
Security is included as standard in every managed service — not an optional add-on. This includes:
We also offer additional security services including managed VPN, advanced intrusion prevention and security audit services for businesses with higher compliance requirements.
We offer disaster recovery solutions scaled to your business requirements — from basic backup-and-restore capabilities up to full failover environments that activate automatically if your primary environment goes down.
At minimum, every managed service includes off-site backups that allow recovery from a total primary failure. For businesses that need faster recovery times or zero-downtime failover, we can design a DR solution to meet that requirement.
We discuss disaster recovery needs during your initial assessment. Many customers add more robust DR capability after experiencing their first near-miss — we'd rather have the conversation before that happens.
We support a wide range of server operating systems and database platforms including Windows Server (all supported versions), Linux distributions (Ubuntu, CentOS, Debian, RHEL), SQL Server, MySQL, PostgreSQL, Oracle, and others.
If you have a specific technology requirement, just mention it in your enquiry and we'll confirm whether we can accommodate it. We specialise in non-standard environments — the unusual setups that generic providers struggle with are often exactly what we're experienced at.
We own all of our infrastructure outright. Our servers, network equipment and data centre space are owned by Cloud365 — not rented from or resold through any third party.
This matters because it means there is no one between you and your hardware. When something needs fixing, we fix it directly. When you need information about your environment, we have it. There's no layer of a hyperscaler's support structure between your issue and its resolution.
Our platform runs on HP servers, IBM storage and Cisco networking — the same enterprise hardware used by major financial institutions and government departments.
Read more about our infrastructure →Our infrastructure is built for high availability. We target 99.9% uptime for managed services, supported by redundant power, network connectivity across multiple Tier 1 carriers, and onsite spare parts held at each facility.
The 0.1% allows for scheduled maintenance windows (conducted outside business hours) and the rare unexpected event. Our service status page at status.cloud365.com.au provides live and historical uptime information.
Yes. Applications hosted with Cloud365 are accessible from anywhere with an internet connection, subject to whatever access controls are configured for your environment.
For applications that need secure remote access without exposing them to the public internet, we can configure VPN access as part of your service. This is common for applications that previously relied on staff being physically present in the office to access a local server.
Yes — full infrastructure documentation is prepared and provided to you as part of every deployment. This covers your server configuration, network setup, access credentials, backup schedules, and service details.
You own this documentation. We provide it to you because we believe you should have full visibility of your own infrastructure — and because having good documentation is essential if you ever need to work with another party on your environment.
This is another thing most providers don't do. We include it as standard.
Tell us what you're running and where. We'll come back to you within one business day with honest advice and a clear, fixed-price proposal — no jargon, no obligation.