Company Capability Statement

Cloud365 Australia
Managed Cloud Hosting

Australian-owned managed cloud hosting for business software, custom applications and legacy systems. Serving Australian businesses since 2011.

🇦🇺 100% Australian owned 📅 Founded 2011 — Melbourne VIC 🏢 ABN available on request 📞 1800 888 365
Cloud365 Australia Logo - Managed Cloud Hosting
Kings Business Park
80 Dorcas Street
Southbank VIC 3006

1800 888 365
www.cloud365.com.au
Cloud365 Australia Pty Limited  ·  Kings Business Park, 80 Dorcas Street, Southbank VIC 3006  ·  1800 888 365  ·  www.cloud365.com.au
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Who We Are

Cloud365 Australia is a specialist managed cloud hosting provider founded in Melbourne in 2011. We focus entirely on hosting, managing and supporting business software and custom applications for Australian companies — including legacy platforms that are critical to day-to-day business operations.

We are not a web hosting company and we do not resell capacity from AWS, Azure or Google Cloud. Cloud365 owns and operates its own physical infrastructure on HP, IBM and Cisco hardware across purpose-built data centre facilities in Australia and internationally.

Our team is 100% Australian-based, police-cleared and directly accessible to customers. We charge a fixed monthly fee in Australian dollars that covers hosting, backups, monitoring, security and support — with no variable billing, no currency conversion and no surprise charges at month end.

What Sets Cloud365 Apart

🏗️

We Own Our Infrastructure

HP, IBM and Cisco hardware — owned outright, not rented from hyperscalers. No third party sits between you and your infrastructure when something needs resolving.

💰

Fixed AUD Pricing

One fixed monthly fee covers everything. No pay-per-hour billing, no currency conversion, no unexpected usage charges. Often 50% less than comparable overseas providers.

🇦🇺

Australian Team, Australian Hours

100% Australian-based technical staff. No offshore call centres. Police-cleared administrators with confidentiality agreements. Direct access to the people managing your systems.

🔒

Your Data Stays in Australia

Primary infrastructure in Australian data centres. Data sovereignty for Australian businesses. No data scanning, no third-party commercial use of your information.

📦

Everything Included

Backups, monitoring, security, managed firewall, SSL and HelpDesk support are included in the monthly service fee — not charged as extras.

🧩

Legacy & Custom Application Specialists

We specialise in non-standard and custom business software — the applications that don't fit generic hosting plans. If it runs on a server, we can almost certainly host it.

Core Services

☁️

Managed Application Hosting

Custom business software and application hosting in Australian data centres. Purpose-configured environments sized for your specific application, fully managed.

🔄

Cloud Migration Services

Migration of legacy systems, custom applications and databases from office servers or other providers to Cloud365 managed infrastructure. Minimal downtime, documented process.

🏗️

Infrastructure Design & Management

End-to-end infrastructure design, deployment and ongoing managed administration. Server sizing, storage, networking, redundancy and security architecture.

💾

Backup & Disaster Recovery

Automated hourly and daily backups with verified restores. Geo-redundant storage across multiple data centres. Documented RTO and RPO for business continuity.

📡

24/7 Monitoring & HelpDesk Support

Round-the-clock infrastructure and application monitoring. Australian HelpDesk with direct access to technical staff. Incidents actioned, not just forwarded.

🛡️

Security Services

Managed firewall, SSL certificate management, intrusion detection and host security. Security services included in the monthly service fee.

📧

Business Email Hosting

Hosted Exchange, enterprise spam filtering and mail relay on Cloud365-owned Australian infrastructure. No scanning of email content for commercial purposes.

🌐

VPN & Remote Access

Managed VPN and secure remote access solutions for businesses accessing hosted applications and systems from any location.

📺

Broadcast & Streaming Infrastructure

Managed broadcast infrastructure, playout systems and audio/video streaming hosting for Australian media and broadcast operators.

🎲

Managed Wagering Systems

Regulator-compliant managed hosting for Australian wagering and sports betting operators. Purpose-built infrastructure with AUSTRAC and state licensing compliance support.

Platform & Infrastructure

Cloud365 operates purpose-built infrastructure on owned HP, IBM and Cisco hardware with Telstra, Vocus, Superloop, Cogent and Verizon Tier 1 network connectivity. Environments are built on a VLAN-segmented platform with test, staging, production and backup network zones.

2011.
Founded in Melbourne, VIC
7
Data centre locations worldwide
24/7
Monitoring & support coverage
50%
Typical saving vs overseas providers
15+
Years hosting Australian businesses
14+
Industries served

Data Centre Locations

🇦🇺
Sydney DC3
Equinix SY4, Alexandria NSW
🇦🇺
Melbourne DC6
Equinix ME1, Port Melbourne VIC
🇦🇺
Darwin DC1
SDC Darwin, Northern Territory
🇸🇬
Singapore DC1
BDx SIN1, Paya Lebar
🇯🇵
Tokyo DC1
Equinix TY2, Shinagawa
🇺🇸
Dallas DC1
TierPoint, Texas USA
🇩🇪
Frankfurt DC1
Digital Realty, Germany

Sectors & Industries

Cloud365 serves Australian businesses across more than 14 industry sectors. All customers are registered Australian businesses — from startups to government departments and corporate clients.

🏦 Financial Planning & Banking ⚖️ Legal 🏛️ Government ⛏️ Mining & Resources 🏭 Manufacturing 🛡️ Insurance 📡 Broadcast 📦 Distribution & Logistics 🛒 Retail 🍽️ Food & Beverage 📣 Marketing 📞 Telecommunications 🏠 Real Estate 🎲 Managed Wagering

Policies & Transparency

Cloud365's data, privacy and acceptable use policies are publicly available at www.cloud365.com.au and written in plain English. Key policy commitments include:

🔒

Customer Data Policy

Customer data is not scanned, sold or shared with third parties for any commercial purpose. Data remains in nominated locations and is accessible only to police-cleared Cloud365 staff.

📜

Terms of Service

Plain English service agreement with fixed pricing commitments and a 30-day termination provision. Governed by Victorian law.

🛡️

Privacy Policy

Compliant with the Australian Privacy Act 1988. We collect only what is necessary to deliver the service and use it for no other purpose.

Request a Quote

Fixed-price proposal within one business day. No obligation.

Get a Quote →
Service Commitments
Fixed AUD monthly pricing — no surprises
24/7/365 monitoring and support
Police-cleared Australian staff only
Backups included and verified daily
Managed firewall and SSL included
Data stored in Australia (primary)
No offshore call centres
No data scanning for commercial use
30-day termination provision
Response within 1 business day
"Our goal is to reduce cost and remove complexity. No overcharging for boxed solutions with services you don't need."
— Darren Moss, General Manager & Lead Architect, Cloud365 Australia