Our team
Our Australian technical team — police-cleared, local, and available when you need them
Cloud365 is run by a team of Australian technology professionals with decades of combined experience. Every person who touches your infrastructure is employed by Cloud365, police-cleared and under confidentiality agreement — not a contractor in an overseas support centre.
Darren Moss
General Manager & Lead Architect · Cloud365 Australia
Darren heads up Cloud365 with more than 20 years of technology experience working across small business, corporate and government environments. He leads the team personally on infrastructure design, architecture decisions and customer escalations — and is directly accessible to Cloud365 customers, not hidden behind a layer of account managers.
"Our team are technical specialists with expertise in infrastructure design, cloud computing, storage, messaging, broadcast services, telephony and custom application support. We understand that delivering on customer outcomes is more than placing a tick in a box."
— Darren Moss, General Manager
Police-cleared & security-checked
All technical staff are police cleared with confidentiality agreements in place before they have access to any customer environment. Critical for businesses in regulated industries.
Mandatory for all technical staff
Entirely Australian-based
Our design, support and administration team operates from Melbourne with coverage across Sydney and Darwin. No overseas contractors, no outsourced helpdesk.
Melbourne HQ · Southbank VIC
Deep technical specialists
Our team covers infrastructure design, systems administration, cloud architecture, storage, networking, broadcast, telephony and custom application support — not generalist helpdesk staff.
Specialists, not generalists
Available around the clock
Critical issues don't follow business hours. Our team provides 24/7 support for managed infrastructure — and stays engaged until issues are resolved, not just until the ticket is acknowledged.
24/7 for critical issues
Confidentiality agreements
Every team member who has access to customer environments operates under a confidentiality agreement. Your data, your configurations and your business information is treated with strict confidentiality.
All staff under NDA
Documentation delivered
Every deployment includes full infrastructure documentation provided to the customer. You own your records — we don't retain information to make it harder to leave or to give ourselves negotiating leverage.
Documentation included