Our HelpDesk Support Teams utilise monitoring systems to track the status of infrastructure, systems, severs, applications and services 24x7.

System Health, Capacity, Custom Parameters Monitored

We monitor overall system health for applications, infrastructure and services including:

• CPU and Memory utilisation
• Disk space usage
• Traffic and Network Bandwith
• Service Availability

We Notify and Act

If issues arise with hosted applications, software and systems, our team notify you and immediately commence problem management and resolution processes.

We continue to assist round-the-clock until issues are resolved, following up with incident reports where applicable.