24/7 performance monitoring with immediate alerting, combined with expert Australian HelpDesk support. We catch issues in your hosted business application before your team notices them — and our Australian technical team stays until they are resolved. Monitoring and support are included in every Cloud365 managed service.
Monitoring is only valuable if someone acts on the alerts. Cloud365 monitoring systems watch your infrastructure continuously — server performance, application process health, disk usage, network connectivity, backup job completion, certificate expiry, and security events. When a threshold is breached or an anomaly detected, an alert reaches our team immediately.
We investigate. Most issues are resolved before they affect your application or your users. You find out about problems after we've already started working on them — sometimes after we've already fixed them.
When your team needs technical assistance — or when our monitoring identifies an issue that needs a human response — our HelpDesk team is available. This is not a call centre. The people answering are the same technical specialists who manage your infrastructure. They know your environment.
For critical issues, our support commitment is round-the-clock. We don't close a ticket when a problem is acknowledged — we close it when it's resolved. For non-critical requests and questions, we operate during Melbourne business hours with clear response time expectations.
Monitoring and expert support are included in every Cloud365 managed service. Get a quote and we'll show you what coverage looks like for your application.
These services are commonly combined with monitoring & support for a complete managed solution.